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    FAQs

    Get all the info you need on registration, content, and more.

    General

    Learn more
    about unBoxed

    What is unBoxed?unBoxed is an annual event hosted by Amazon Ads designed to educate advertisers on how to use Amazon Ads to create memorable connections with shoppers at key moments across their purchase journey. The in-person event features keynote announcements, access to breakout sessions, product deep dives, insights and recommendations from advertising leadership, hands-on training, exhibit hall, after-hours events, and much more. The virtual component will offer livestreamed keynotes and select on-demand breakout content, post-event.Who should attend unBoxed?Whether you are new to Amazon Ads or an experienced user, you will learn something new at unBoxed. unBoxed is a conference open to businesses of all sizes and marketers of every level of expertise interested in learning how Amazon is helping brands grow their business through creativity and innovation.Is there a virtual component of unBoxed?Yes, there is virtual content for unBoxed 2022. Virtual registration includes access to the livestreamed keynote and select on-demand breakout content, post-event. All in-person registrants will have access to the livestream and post-event content – you do not need to register separately.How do I become a sponsor?Please contact our Sponsorship team at unboxed-sponsorship@amazon.com.How can I contact the conference organizers? If you have any questions, please email us at unBoxed-support@amazon.com.How can I download the mobile app?Step 1
    Get the app

    Download the Bizzabo app (iOS download link / Android download link) or search for ‘Bizzabo’ and look for the yellow Bizzabo icon.
    2. Once you’ve found the Bizzabo app, tap either Get or Install.
    3. Open the Bizzabo app. You will be prompted to verify your account.

    Step 2
    Verify your account

    1. Enter the email address that you used to register OR enter your ticket number. (Hint: the registration confirmation should have been delivered to the same email address you are using to log into the app).
    2. Check your inbox for an email from “Event Login via Bizzabo”. Click the “Confirm my email“ button to verify your email address. You will automatically be directed to the event app.
    3. Select the unBoxed 2022 event app to open it.    What is the unBoxed code of conduct?You can view the Event Code of Conduct here. All attendees must comply with the Event Code of Conduct.

    Content

    Learn more
    about content

    Where is the conference agenda?The full conference agenda can be found on the ‘Sessions’ tab of the website.How can I learn more about becoming Amazon Ads Certified? Visit the Amazon Ads Learning Console to learn more about becoming Amazon Ads Certified.Is there an open call for content/papers? Currently we are not accepting suggestions for content or speakers, but are always interested in hearing customer stories. Please reach out to your Amazon Ads account manager for more information.Can I watch sessions on-demand?Recordings of the keynote and select breakout sessions are now available to watch on demand.How do I log in to watch unBoxed? Can I view on mobile?unBoxed is optimized for PC, tablet, and mobile experience. Navigate to the sessions page, and sign in using your email address and Ticket ID.What browser should I use to watch unBoxed?Windows 10 and latest version of Edge, Edge Chromium, Firefox or Chrome
    Mac OS 10.7+ with the latest version of Firefox, or Chrome
    Ubuntu Linux (latest Firefox only)
    iOS 13+ (mobile Chrome only)
    Android 10+ (mobile)
    Please note, additional devices may successfully connect, but are not officially supported.    The sound is coming out of a different device than I want - what can I do?To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones, and AirPlay), click the gear icon ⚙️ on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.The output device I want to use isn't showing up - how can I fix this?First, check the physical connection to your device, by either unplugging and re-connecting your physical headphones, or toggling bluetooth on and off. If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognizes the device. On a Windows device, click the loudspeaker icon on the bottom right of your screen, and you'll be able to change output device. On a Mac, visit System Preferences - Sound to choose your output devices.My devices are connected properly, but I can't hear anything!If you're confident everything is connected properly, your devices might be being used by another tool or application. Make sure tools like Zoom, Google Hangouts, Go To Meeting, etc. have been closed prior to starting the session.Do I have enough bandwidth to watch unBoxed?We recommend having a bandwidth of 20 Mbps download and 5 Mbps upload speeds.

    Registration

    Learn more
    about registration

    How do I register? On-demand registration for unBoxed is now open. Please click "Register" to begin the registration process. All in-person registrants will automatically have access to watch content on demand – you do not need to register separately. What is the cost for unBoxed? On-demand registration is free.How do I update the information I entered during registration? Log in to your account and click 'Registration Information' to view or make changes to your registration details. To change your name, email us directly at unBoxed-support@amazon.com.What’s the deadline for on demand registration?On demand registration will remain open through December 31.I was registered for the in-person event. Do I need to register again for the livestream or on demand content?No, if you were registered for the in-person event, your ticket will automatically grant you access to the unBoxed livestream and select on demand content post-event.I already registered for the livestream. Do I need to register again to view on-demand content?No, if you already registered for the livestream, you don’t need to register again. Your current virtual registration will automatically grant you access to live and on-demand content.