FAQs
Get all the information you need on topics such as registration, health and safety, accessibility, and much more.
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General
Learn more about unBoxed
unBoxed is an annual event hosted by Amazon Ads designed to educate advertisers on how to use Amazon Ads to create memorable connections with shoppers at key moments across their purchase journey. The event features keynotes with product announcements, access to breakout sessions, product deep dives, insights and recommendations from advertising leadership, and much more. unBoxed 2024 will take place in person in Austin.
Whether you are new to Amazon Ads or an experienced user, you will learn something new at unBoxed. Whether you’re a large brand, small to medium business, or partner, you’ll learn something new at unBoxed. unBoxed is a conference open to businesses of all sizes and marketers of every level of expertise interested in learning how Amazon is helping brands grow their business through creativity and innovation.
Yes, there is virtual content for unBoxed 2024. Virtual registration includes access to the livestreamed keynote and select on-demand breakout content, post-event. All in-person registrants will have access to the livestream and post-event content – you do not need to register separately.
Please contact our Sponsorship team at unboxed-sponsorship@amazon.com.
If you have any questions, please email us at unBoxed-support@amazon.com.
You can view the Event Code of Conduct here. All attendees must comply with the Event Code of Conduct.
Registration
Registration for unBoxed is now open. Please navigate to the Register page, and click ‘Register’ to start the registration process.
No, if you were registered for the in-person event, your ticket will automatically grant you access to the unBoxed livestream and select on demand content post-event.
On demand registration will remain open through December 31.
No, if you already registered for the livestream, you don’t need to register again. Your current virtual registration will automatically grant you access to live and on-demand content.
Content
Learn more about content
The conference agenda is available on the Agenda page on the website.
Visit the Amazon Ads Learning Console to learn more about becoming Amazon Ads Certified.
Recordings of the keynote and select breakout sessions will be available on demand post-event.
unBoxed is optimized for PC, tablet, and mobile experience. Navigate to the event website, and sign in using your email address and Ticket ID.
Windows 10 and latest version of Edge, Edge Chromium, Firefox or Chrome
Mac OS 10.7+ with the latest version of Firefox, or Chrome
Ubuntu Linux (latest Firefox only)
iOS 13+ (mobile Chrome only)
Android 10+ (mobile)
Please note, additional devices may successfully connect, but are not officially supported.
To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones, and AirPlay), click the gear icon ⚙️ on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.
First, check the physical connection to your device, by either unplugging and re-connecting your physical headphones, or toggling bluetooth on and off. If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognizes the device. On a Windows device, click the loudspeaker icon on the bottom right of your screen, and you'll be able to change output device. On a Mac, visit System Preferences - Sound to choose your output devices.
If you're confident everything is connected properly, your devices might be being used by another tool or application. Make sure tools like Zoom, Google Hangouts, Go To Meeting, etc. have been closed prior to starting the session.
We recommend having a bandwidth of 20 Mbps download and 5 Mbps upload speeds.